Money Worries, Support and Well Being
If you’re struggling with your finances, don’t hesitate to get in touch. We’re here to listen, understand your situation, and help you explore the best possible solutions — whether that’s support from us directly or through trusted independent organisations. Once we understand your circumstances, we can talk through the options and next steps together.
Log in to your digital banking account and send us a secured message about your situation. If you haven’t set up your digital banking account yet, get in touch with us to get started.
Speak directly with a member of our customer experience team on 020 7398 5400. Our staff will take you through several security questions that we agreed with you when you opened your account.
Send us an email and one of our representatives will reach out to discuss your circumstances.
- For personal savings and business & charity current account queries, email customer.experience@reliancebankltd.com.
- For personal residential mortgage queries, email Mortgages@reliancebankltd.com.
- For commercial loan, business or personal overdraft, loan servicing and repayment queries, email Commercial@reliancebankltd.com.
Get Expert Advice and Support
If you are facing financial pressure, emotional difficulties, or personal challenges, there are many independent organisations that can help. You can contact any of the services listed below for free, confidential advice tailored to your situation.
1. Cost of Living and General Financial Advice
Struggling with rising expenses or a drop in income? These services offer expert budgeting and financial guidance:
A government backed service offering free, impartial money and debt advice. Use their budget planner or debt advice locator to get started.
Offers confidential financial support through phone, online chat, and video calls. Get help with budgeting, bills, and benefits.
2. Debt Support and Management
If you are relying on credit or loans for essentials, it's important to seek help. These organisations can support you with debt and money management, bankruptcy advice, and confidential debt counselling.
Provides free debt advice and tailored plans to help you regain control of your finances.
Offers personalised advice via phone, email, or live chat. Their vulnerable client team specialises in supporting those with specific needs.
3. Economic Abuse Support
Economic abuse is a form of control. If you're concerned about yourself or someone else, these organisations provide information and help:
Educational resources and guidance on how to support someone experiencing economic abuse.
Support for women
Support for men
Support for the LGBT+ community
Support for older people
Financial support line in partnership with Surviving Economic Abuse
4. Gambling Related Support
If gambling is affecting your life or finances, expert support is available:
Offers advice and emotional support via the National Gambling Helpline.
Provides tips for managing mental health and finances together.
Information and treatment options for problematic gambling.
5. Mental Help and Emotional Support
Mental health challenges can impact your finances too. These organisations offer emotional, legal, and practical support:
Free, confidential 24/7 text service – text 85258 to talk to someone.
Connects you with local mental health groups and services.
Offers emotional support and guidance on mental health rights.
6. Bereavement Support
Grieving the loss of a loved one is deeply personal. These specialist services can provide compassionate support:
Offers one-to-one telephone support and local peer groups.
A community for those bereaved at a young age, led by volunteers with lived experience.
Supports children grieving, or families who have lost a child. Help is available via phone, video, and online chat.
Need help finding the right support? You’re not alone. Reach out to these trusted services — they’re here to help you navigate through difficult times with dignity and care.
